Pay your bill online with an e-check:

The Niagara Falls Water Board now offers online bill pay through Bank on Buffalo.

Note: Online payments can only be processed through a checking account.

Click here to pay your bill.

Pay your bill by mail to:

Niagara Falls Water Board
BILLING & COLLECTIONS
PO BOX 1950
Niagara Falls, NY 14302

Pay in person at one of the following location(s):

• Bank on Buffalo – 7121 Niagara Falls Blvd, Niagara Falls, NY 14304
• City Hall – Billing and Collection Room 109

Payment Assistance

The Low Income Household Water Assistance Program (LIHWAP) helps low income households pay the cost of water and sewer services.  The program can assist households who have past due bills (arrears) for water and/or sewer services.  LIHWAP is a benefit based on the actual amount of water and/or sewer arrears, up to a maximum of $5,000 if water and sewer services are combined, per applicant household.  Benefits for eligible customers are paid directly to the Water Board as the water/sewer vendor and credited to the household’s account.  On October 1, 2022, a new program began and households may be eligible for additional assistance even if they have already received a LIHWAP benefit in the past.  For more information: Low Income Household Water Assistance Program (LIHWAP) | OTDA (ny.gov)

• Low Income Household Water Assistance Program (LIHWAP) Flyer
• Low Income Household Water Assistance Program Application for Benefits

Billing Disputes

• Water & Sewer Bill Adjustment Policy
• Water & Sewer Bill Adjustment Form

How to Read Your Bill

Click the image of your new bill to view a larger version.